Contact Us

We are always here to help; the quickest way to an answer is often found in our FAQ's below or contact us with any other queries.

Is FXOpen EU CySEC regulated?

Yes. FXOpen EU is authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC) under license number 194/13 and holds a cross border license, authorizing the company to provide Investment and Ancillary Services to all European Union Member States.

All retail client funds are fully segregated under CySEC Client Asset Rules and are held in separate accounts to FXOpen's own funds.

All retail client funds are ring-fenced Tier 1 Banks.

What leverage can I trade with?

Retail clients can trade with leverage of up to 1:30 for Major FX. 1:20 for Minor FX, Gold and Indices. 1:10 for Energy markets and Silver.

Professional Clients can have different leverage limits. For more information how to become a professional client click here.

What currency can I have trading accounts in?

You can have trading accounts in EUR or USD. You can fund your account in EUR, USD, GBP, AUD, NZD, ZAR, JPY or CHF.

You can have up to 10 trading accounts and have a selection of different currency accounts.

Does FXOpen EU offer PAMM and Social Trading?

Under CySEC regulation, FXOpen EU is unable to provide PAMM and/or social trading.

Where can I download the MT4 and MT5 platform?

You can download the MT4 platform here.

You can download the MT5 Platform here.

You can also access the MT4 platform using your web browser at https://metatrader.fxopen.eu/.

How can I log in to MT4 or MT5 on my phone?

Download the MetaTrader 4 or MetaTrader 5 app from either the App Store or Google Play.

Open the App and go to New Account -> Login to Existing Account -> Type fxopeneu in the search field and select the correct server.

Enter your Login and Password and then you will be able to trade.

How do I fund my account?

Log in to the MY FXOpen area and select Add Funds. You can make deposits via Credit or Debit Card or Wire Transfer.

How can I change my eWallet as it is in EUR?

There is no need to change your ewallet as it is multicurrency. This means that you can hold different currencies at the same time. The EUR that you see is just the default when the account has not been funded. When you make a deposit of EUR, USD, GBP, AUD, NZD, ZAR, JPY or CHF it will show on your eWallet in the respective currency.

How can I reset my PIN or MT4/MT5 password?

Log in to the MY FXOpen area and select Profile -> Forgot PIN or Password.

For a new PIN Select your e-wallet number which will starts XX in the top box and PIN Code in the bottom box.

For a new MT4 or MT5 Password select your MT4/MT5 account number in the top box and Trader Password in the bottom box.

Upload a Photo ID such as Passport or National ID card and press Request. The new PIN or Password will be sent to you via email.

Why can’t I log in to the MT4/MT5 trading platform?

The most common reason is that the password is being entered incorrectly. The best way to avoid this error is to copy and paste the password from the email you received when you opened the trading account.

Also make sure that you are trying to connect to the correct server.

Live Account Servers:

  • MT4 ECN Live Account = FXOpenEU-ECN Live Server

  • MT4 STP Live Account = FXOpenEU-Real1

  • MT4 Crypto Live Account = FXOpenEU-Real1

  • MT5 ECN Live Account = FXOpen-MT5

Demo Account Servers:

  • MT4 ECN Demo Account = FXOpenEU-ECN Demo Server

  • MT4 STP Demo Account = FXOpenEU-Demo STP

  • MT4 Crypto Demo Account = FXOpenEU-ECN Demo Server

Customer Support
9am-5pm (Eastern European Time)
[email protected] +357 25024000
Trading Desk
0am Monday - 0am Saturday (Eastern European Time)
[email protected]
FXOpen EU
38 Spyrou Kyprianou Street, CCS BLDG - Office N101, 4154 Limassol, Cyprus
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.