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Contact Us

We are always here to help; the quickest way to an answer is often found in our FAQs below or contact us with any other queries.

Customer Support

8am-6pm (Sydney Time) [email protected]
+(61) 8 6557 8587

Media Enquiries

[email protected]
+(61) 8 6557 8587

Trading Desk

7am Monday - 7am Saturday (Sydney Time)
[email protected]
+(61) 2 6145 2042 (ext. 117)

FXOpen AU

Level 25 108 St Georges Terrace Perth WA 6000 Australia

FAQs

Is FXOpen AU ASIC regulated?

Yes. FXOpen AU is licensed to provide financial services in Australia: AFSL 412871 – ABN 61 143 678 719.

All retail client funds are fully segregated under ASIC Client. Asset Rules and are held in separate accounts to FXOpen's own funds.

All retail client funds are ring-fenced Tier 1 Banks.

What leverage can I trade with?

All clients can trade with leverage of up to 1:30 for Major FX, 1:20 for Minor FX, Commodities and Indices, 1:2 for cryptocurrency CFDs.

What currency can I have trading accounts in?

You can have trading accounts in AUD, USD, EUR, GBP, CHF, JPY and SGD.

You can have up to 10 trading accounts and have a selection of different currency accounts.

Does FXOpen AU offer PAMM and Social Trading?

FXOpen AU does offer PAMM and Social Trading.

For more information please e-mail [email protected].

Please note that depending on your country of residence we might require an asset management license.

Where can I download the MT4 and MT5 platform?

You can download the MT4 platform Windows or MacOS.

You can download the MT5 Platform Windows or MacOS.

You can also access the MT4 platform using your web browser at https://metatrader.fxopen.com.au/.

How can I log in to MT4 or MT5 on my phone?

Download the MetaTrader 4 or MetaTrader 5 app from either the App Store or Google Play.

Open the App and go to New Account -> Login to Existing Account -> Type fxopenau in the search field and select the correct server.
Enter your Login and Password and then you will be able to trade.

How do I fund my account?

Log in to the MY FXOpen area and select Add Funds. You can make deposits via Credit or Debit Card, China Union Pay, SEPA and Wire Transfer.

How can I change my eWallet currency?

There is no need to change your eWallet as it is a multi currency account. This means that you can hold different currencies at the same time. The range of options that you see is just the default when the account has not been funded. When you make a deposit of another currency, for example, AUD, it will show on your account in AUD, and no conversion is required.

How can I reset my PIN or MT4/MT5 password?

Log in to the MY FXOpen area and select Profile -> Forgot PIN or Password For a new PIN Select your e-wallet number which will starts XX in the top box and PIN Code in the bottom box.
For a new MT4 or MT5 Password select your MT4/MT5 account number in the top box and Trader Password in the bottom box.
Upload a Photo ID such as Passport or National ID card and press Request. The new PIN or Password will be sent to you via email.

Why can’t I log in to the MT4/MT5 trading platform?

The most common reason is that the password is being entered incorrectly. The best way to avoid this error is to copy and paste the password from the email you received when you opened the trading account. Also make sure that you are trying to connect to the correct server.

Live Account Servers:

  • MT4 ECN Live Account = FXOpenAU-ECN Live Server
  • MT4 STP Live Account = FXOpenAU-Real1
  • MT4 Crypto Live Account = FXOpenAU-Real1
  • MT5 ECN Live Account = FXOpen-MT5


Demo Account Servers:

  • MT4 ECN Demo Account = FXOpenAU-ECN Demo Server
  • MT4 STP Demo Account = FXOpenAU-Demo STP
  • MT4 Crypto Demo Account = FXOpenAU-ECN Demo Server